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大彊御质量有严重问题,大量大彊御无故飞走 [复制链接]

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离线tian-zhi

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只看该作者 10楼 发表于: 2017-06-14
Immediately upon my vehicle loss, I reported to the Customer Service Department of DJI. Following the Customer Service requirements and instructions, right away I uploaded flight record & data and explained what happened in details to the Customer Service agency. According to the uploaded flight data, data from the remote controller, and analysis results from the map, DJI agreed that my operation was totally correct and the flight environment was alright too. However, after several business days, I was told by DJI customer services that “Data is incomplete, so DJI cannot conduct analysis and conclude any reasons, so DJI customer service will not have any right to take any responsibility for my vehicle loss and cannot process this result further.”
联系大疆售后,大疆方面根据上传的的飞行数据和导出遥控器飞行数据以及地图资料进行分析是多次承认的我的操作一切正常,飞行环境正常。我按照大疆售后要求上传了飞行记录以及数据并说明原因,经过漫长的等待大疆以数据不全分析不出结果,无法定责这个理由,无处理结果。


I am very disappointed and dissatisfied with the ways DJI dealt with my case, especially, I think that DJI’s unwillingness to find any solution and take any responsibility seriously hurt my legitimate rights as a customer.
我认为这是一种极其不负责任的态度,严重的侵害了消费者的权益!


My Complaints with Reasons:
我投诉大疆的理由

More specifically, I have several reasons to defend myself.

First, all of my operation procures were correct and the flight environment was fine, which have been confirmed by DJI several times.
首先,我的操作一切正常,这一点大疆方面是承认的。


Secondly, DJI unilaterally claimed that it was unable to identify which entity should take the responsibility given the analysis results of its flight data. I doubt the possibility of DJI trying to hiding truth and deceiving customer.
其次,大疆方面就飞行数据进行分析,单方面的给出无法定责这个结果,存在着欺骗消费者、隐瞒事实真相的可能。

Thirdly, DJI claims that a normal DJI remote-control aerial vehicle will automatically return when it lost signal and control. That is to say, if my vehicle quality is fine, it should return back. However, it got lost with so close distance. Even DJI customer service does not know where my vehicle is now. Moreover, the Black Box data cannot unlock reasons causing the loss of the vehicle and its current location. All those have demonstrated the serious quality problems existing on DJI remote-control aerial vehicle – model “Mavic Pro”.
第三,失联之后,无人机没有按照大疆所宣称的那样自动返航,并且飞机丢失黑匣子数据读取不了这一点我认为该产品存在严重的质量问题。大疆售后也不知飞机去向。


Fourth, instead of proactively finding solutions to the problems, DJI tried to get rid of its responsibilities, and even worse, to shift responsibilities to customers in the name of various reasons and excuses. Simply speaking, DJI tried to force customers to take the loss caused by its product’s quality problems.
第四,大疆方面没有积极的协调解决,而是百般推卸责任,以各种理由、借口,把责任推给消费者。让因为质量问题出现的损失,让消费者承担。

Fifth, I have tried several times to contact the customer service department of DJI to make and align a solution, however, DJI customer service employee (ID: 249) refused my plea with reasons that customer service have no authority to solve. When I requested to contact the senior employees having the authority to fix, the DJI customer service employee (ID: 249) refused my request again. Therefore, I would like to question ShenZhen DJI Innovations: Why do you provide the customer service only having very limited authority to fix problem to your customers? Why is it so hard and almost impossible for customers to contact your employees who have the authority to solve product problems? Is this the way or attitude that DJI leverages to fool and/or disappoint your customers? Or do you think hiding fact and conceiving customer can be the final solutions to the problem?
第五:我多次联系大疆售后及投诉电话,要求从新协商制定解决方案,大疆客服工号249号客服人员称没有权限无法帮助为由拒绝,我要求电话联系大疆有权限能解决问题的相关领导沟通均被拒绝。我很想请问深圳大疆创新科技有限公司,既然你们的售后客服什么权限也没有那又能帮助我们消费者服务什么?有权限的客服不给转,能联系上的又没有权限。我很想知道那你们的售后是摆着好看的吗?你们解决问题的态度就是在这糊弄消费者?能隐瞒就隐瞒吗?

I believe that no one, include customer and DJI, wants to see the loss of the remote-control aerial vehicle, but what we customers cannot accept are the ways that DJI dealt with problem and complaints. Do you think customers will buy in your unconvincing reasons? Such as incomplete data cannot enable DJI to make comprehensive analysis? Is the customer the person who caused the incomplete data?
飞机丢失是谁都不愿意发生的,可你们牵强的理由把我们都当可以任意宰割的羔羊吗?什么叫数据不全无法分析?数据不全是我造成的吗?

离线tian-zhi

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只看该作者 11楼 发表于: 2017-06-14
My Request:
我的诉求

Here, I make a plea that every individual customer support me by sharing this message and finally fighting for our rights.
这里我恳求各位消费者能通过转发这条信息来支持我,一起捍卫我们消费者的权益。

And, finally, as a customer, again I request that DJI face the facts, solve the problem – to fix the product’s quality problems within warranty period, and safeguard the legitimate rights of consumers as soon as possible, because all of these not only benefit customers, but also benefit your business in the longer-term.
另外,作为消费者,我恳求大疆面对事实,按在保修期内,产品出现质量问题处理解决问题,维护消费者的合法权利。因为妥善解决问题不但是帮助消费者,从长远来说更是有益于贵厂的生意发展。



Thanks,
非常感谢,

HAM

离线fayehuang99

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只看该作者 12楼 发表于: 2017-06-15
回 zcl0606 的帖子
zcl0606:为什么大疆的名声这么臭? (2017-06-12 23:50) 回 zcl0606 的帖子

7天无理由换新埋下的坑。暗伤机换新机卖。
离线cao57508

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只看该作者 13楼 发表于: 2017-07-05
非要我告诉你真实的原因吗?这个是你飞入了军事禁区被打下来了呀。
离线tian-zhi

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只看该作者 14楼 发表于: 2017-07-09
回 cao57508 的帖子
cao57508:非要我告诉你真实的原因吗?这个是你飞入了军事禁区被打下来了呀。[表情] (2017-07-05 17:51) 回 cao57508 的帖子

大疆认错,全赔新机
离线wzhlucjddt

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只看该作者 15楼 发表于: 2017-07-11
这不是明显是被信号劫持,和同频信号干扰所致。